Privacy policy
This Privacy Policy explains how boggbaghx.shop collects, uses, discloses, stores and otherwise handles personal information when you visit our website, communicate with us or purchase products from our online store.
We respect the privacy of our customers and visitors and aim to handle personal information responsibly.
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our activities, we intend to manage personal information consistently with those requirements. The APPs form the central privacy framework under the Privacy Act for organisations to which they apply.
1. Information We Collect
Depending on how you interact with boggbaghx.shop, we may collect information including:
Contact Information
- Name;
- Email address;
- Telephone number;
- Billing address; and
- Shipping address.
Order Information
- Products purchased;
- Product variations;
- Quantity;
- Order value;
- Order number;
- Order status;
- Shipping information;
- Returns;
- Refunds; and
- Customer-service history.
Payment-Related Information
Payment transactions may be handled by Shopify and authorised payment-service providers.
We may receive transaction-related information necessary to confirm and administer payment, but payment providers may process sensitive payment credentials directly.
Device and Technical Information
We or our technology providers may automatically collect:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Cookie identifiers;
- Pages viewed;
- Referral information;
- Approximate location inferred from technical information;
- Website interactions; and
- Session information.
Communications
If you contact us, we may collect the content of your communication and information necessary to respond to your request.
2. How We Collect Information
Personal information may be collected:
- Directly from you;
- When you create or submit an order;
- When you contact customer support;
- When you subscribe to communications;
- When you use or browse our website;
- Through cookies and similar technologies;
- Through Shopify;
- Through payment providers;
- Through delivery providers; and
- Through other service providers where lawful.
3. Why We Use Personal Information
We may use personal information to:
- Process and fulfil orders;
- Process payments;
- Provide order confirmations;
- Arrange shipping;
- Provide delivery updates;
- Process returns and refunds;
- Respond to customer enquiries;
- Verify transactions;
- Prevent fraud and abuse;
- Maintain website security;
- Diagnose technical problems;
- Improve our services;
- Analyse store performance;
- Maintain records;
- Communicate important policy or service updates;
- Comply with legal obligations;
- Establish, exercise or defend legal claims; and
- Conduct marketing where permitted by law.
4. Shopify
Our online store uses Shopify technology.
Shopify may process information in connection with hosting, commerce infrastructure, checkout, payments, analytics, fraud prevention and other services.
Shopify maintains its own privacy documentation explaining how it processes personal information in connection with its services.
5. Payment Providers
Payment information may be processed by third-party payment processors and financial institutions.
These providers may collect information directly and process it according to their own legal obligations and privacy practices.
Customers should review relevant payment-provider information where appropriate.
6. Shipping and Fulfilment Providers
We may provide necessary information to carriers, fulfilment partners or logistics providers so that they can:
- Prepare orders;
- Deliver products;
- Provide tracking;
- Resolve delivery issues; and
- Handle returns.
Information shared for these purposes is limited to information reasonably required to perform the applicable service.
7. Other Service Providers
We may use service providers for functions including:
- Website hosting;
- Ecommerce technology;
- Data storage;
- Analytics;
- Fraud detection;
- Payment processing;
- Customer support;
- Marketing;
- Email communications;
- Shipping;
- Accounting; and
- Information security.
Service providers may process personal information on our behalf or independently, depending on the nature of the service.
8. Cookies and Similar Technologies
boggbaghx.shop and its technology partners may use cookies, pixels, local storage and similar technologies.
These technologies may be used to:
- Operate the website;
- Maintain sessions;
- Remember preferences;
- Support cart functionality;
- Improve performance;
- Detect fraud;
- Understand website usage;
- Measure marketing effectiveness; and
- Provide advertising where permitted.
Browser settings may allow customers to block or delete certain cookies.
Blocking essential cookies may affect website functionality.
9. Marketing Communications
Where permitted by applicable law, we may use contact information to provide marketing communications.
Customers may unsubscribe from marketing emails through the unsubscribe mechanism included in applicable communications or by contacting:
Service-related communications concerning an order, account, security issue or legal matter may still be sent where necessary.
10. Disclosure of Personal Information
We may disclose information where reasonably necessary to:
- Shopify;
- Payment processors;
- Banks and financial institutions;
- Shipping providers;
- Fulfilment providers;
- Technology vendors;
- Professional advisers;
- Fraud-prevention providers;
- Government authorities;
- Courts;
- Regulators; or
- Other parties where required or permitted by law.
We do not treat disclosure required for legitimate order fulfilment as a sale of customer information.
11. International Processing
Because ecommerce technology, cloud infrastructure, payment networks and logistics services may operate internationally, personal information may be processed or stored outside the customer's country.
Where applicable privacy law imposes requirements concerning overseas disclosure or processing, we aim to handle such transfers in accordance with those requirements.
12. Information Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
The OAIC's APP 11 guidance similarly requires covered entities to take reasonable steps to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should protect their own devices, email accounts and passwords.
13. Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Completing transactions;
- Maintaining order records;
- Customer support;
- Fraud prevention;
- Accounting;
- Tax compliance;
- Resolving disputes;
- Enforcing agreements; and
- Complying with legal requirements.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to legal obligations and legitimate retention requirements.
14. Access and Correction
Where applicable law provides the right to request access to or correction of personal information, customers may contact:
We may need to verify identity before processing certain requests.
We will handle applicable requests consistently with legal requirements.
15. Privacy Complaints
If you have a concern regarding how personal information has been handled, contact:
Please provide sufficient detail to help us investigate the matter.
We will review legitimate privacy concerns and respond as reasonably appropriate.
Where applicable law gives you a right to raise the matter with a privacy regulator, nothing in this policy prevents you from doing so.
16. Children's Privacy
Our store is intended for persons legally capable of making purchases.
We do not knowingly seek to collect personal information from children for purposes inconsistent with applicable law.
If you believe personal information relating to a child has been provided improperly, contact us.
17. Third-Party Websites
boggbaghx.shop may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third-party websites.
Customers should review the privacy policies of third-party services before providing personal information to them.
18. Business Changes
If our business or assets are reorganised, transferred, sold or merged, information may be transferred as part of the relevant transaction where permitted by law.
Any successor handling personal information will remain subject to applicable privacy obligations.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes to our practices;
- Changes to technology;
- Changes to service providers;
- Changes to legal requirements; or
- Operational improvements.
The current version will be published on boggbaghx.shop with an updated revision date.
20. Contact Us
For privacy questions, requests or complaints:
boggbaghx.shop
Email: info@boggbaghx.shop
- Choosing a selection results in a full page refresh.